Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@amaralane.co. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@amaralane.co.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at castillojanet777@gmail.com.
At amaralane, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we're here to help.
Returns
We accept eligible returns within 30 days of the delivery date.
To be eligible for a return:
The item must be unused, unworn, and in the same condition in which you received it.
The item must be in its original packaging, where applicable.
Tags must remain attached, where applicable.
Proof of purchase, such as your order number or confirmation email, is required.
Items that do not meet these conditions may not be eligible for a refund.
How to Request a Return
Before sending anything back, contact us at:
Email: support@amaralane.com
Phone: +1 (832) 234-6308
Please provide:
Your full name
Order number
Reason for the return
Photos, if the item is damaged or defective
Do not send a return without first receiving return instructions from amaralane.
If your return is approved, we will provide instructions on where and how to send the item.
Return Shipping
Customers are responsible for return shipping costs for non-defective returns.
If an item arrives damaged, defective, or incorrect, please contact us so we can review the issue and, if approved, provide appropriate return instructions or a return shipping solution.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it.
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at support@amaralane.com.
Please include:
Your order number
A description of the problem
Clear photos of the item and packaging
We will review the issue and determine whether a replacement, refund, or other resolution is appropriate.
Non-Returnable Items
For hygiene, safety, or other applicable reasons, certain products may not be eligible for return.
These may include:
Opened personal-care or beauty products
Worn intimate apparel
Personalized or custom-made products
Gift cards
Products specifically identified as non-returnable on their product page
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Exchanges
amaralane does not guarantee direct exchanges for all products.
If you need a different product, size, color, or variant, please contact us at support@amaralane.com. Where an exchange is available, we will provide instructions.
If an exchange is not available, you may return the eligible item under this policy and place a new order.
Refunds
Once we receive and inspect your returned item, we will notify you whether the return has been approved.
If approved, the refund will be issued to your original payment method.
Please allow 5–10 business days after approval for the refund to appear in your account, depending on your bank or payment provider.
Shipping costs are generally non-refundable unless the return is due to an error on our part, such as receiving an incorrect or defective item.
Order Cancellations
Customers may request cancellation within 12 hours of placing an order by contacting:
support@amaralane.com
After an order has entered processing or has been shipped, cancellation may no longer be possible.
Late or Missing Refunds
If you have not received an approved refund after the expected processing period:
Check your bank account or payment account.
Contact your credit card company or payment provider.
Contact your bank if necessary.
If you still have not received your refund, contact us at:
support@amaralane.com
European Union 14-Day Right of Withdrawal
For orders shipped to customers in the European Union, applicable consumer laws may provide a 14-day right of withdrawal. Where applicable, this right is separate from amaralane's voluntary 30-day return policy.
Any applicable statutory consumer rights remain unaffected by this policy.
Contact Us
2120 Fountain View Dr
Houston, TX 77057
United States
Email: support@amaralane.com
Phone: +1 (832) 234-6308
Business Hours:
Monday–Friday
9:00 AM–5:00 PM CST